Refund policy

Last updated: October 31, 2026

Made just for you

Every Under His Roof item is printed or embroidered to order, just for you, by our production partner (Printify and its print shops). Because nothing comes off a shelf, we can't take returns or exchanges for a change of mind or the wrong size or color. Please check the size chart on each product page before you order.

If something's wrong, we'll make it right

If your order arrives misprinted, defective, damaged, or it's the wrong item, email us within 30 days of delivery at underhisroofsc@gmail.com with:

your order number (it starts with #),
a clear photo of the problem, with the design and the issue in one shot (lay the item flat), and
for apparel, a photo of the size tag.

We'll send a free replacement or a full refund for the affected item, whichever you prefer. You don't need to mail anything back.

If the same problem shows up on several items from one order, please include one photo with all of them together.

Good to know: - Small differences in color between your screen and the finished item, and print placement within about ½ inch, are normal for made-to-order products and don't count as defects. - Size issues count as a defect only if the item measures more than about 1 inch off the size chart. - Claims sent after 30 days from delivery (or from the estimated delivery date if tracking doesn't update) can't be accepted, because our production partner can't accept them either.

Cancellations and changes

Production starts quickly. If you need to change or cancel an order, email us within 12 hours of placing your order. Once an order has gone into production we usually can't change or cancel it, but we'll always ask.

Lost or misdelivered packages

If tracking says delivered but you can't find your package, please check around your home, with neighbors and with your local post office first, then email us within 30 days of the delivery date and we'll help. If a package is lost in transit, we'll work with our production partner and the carrier to replace it.

If an order comes back because of an incorrect or incomplete address entered at checkout, we can reship it for the cost of shipping.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take 5–10 business days to post it. Shipping charges are refunded only if the whole order was our mistake.

Discounts and group orders

Items bought with a discount code (like WELCOME10) are covered the same way; the refund is the amount you actually paid.
Group orders (12 pieces or more) are made to your approved proof. Please check names, numbers, sizes and spelling on the proof carefully. We can't replace items for errors that were on an approved proof.

Questions

Email underhisroofsc@gmail.com and a real person from our family will get back to you within 1–2 business days.

Under His Roof & Family