Shipping & Returns
Made to order, just for you
Every Under His Roof item is printed or embroidered to order by our production partners. That means less waste, and your piece is made fresh when you order it.
Processing & shipping times
- Production: most orders ship within 3–7 business days. Embroidered items, framed prints and canvases can take a little longer.
- Delivery: after shipping, U.S. delivery usually takes 2–5 business days with standard shipping.
- Tracking: you'll get an email with tracking as soon as your order ships.
- Multiple items: items may be made at different facilities and arrive in separate packages.
- Shipping cost: our production partner's actual shipping rates, shown at checkout.
- Framed prints, canvases and posters ship separately in protective packaging at our production partner's actual shipping cost, shown at checkout.
- Christmas: for delivery by Christmas, we recommend ordering by December 10.
Returns & exchanges
Because each item is made just for you, we can't accept returns or exchanges for buyer's remorse or the wrong size. Please check the size chart on each product page before ordering.
We will make it right if something is wrong. If your item arrives damaged, defective or misprinted (or it's the wrong item), email underhisroofsc@gmail.com within 30 days of delivery with:
- your order number,
- a clear photo of the problem, and
- a photo of the inside label (for apparel).
We'll send a free replacement or a full refund for that item, and you won't need to send it back.
Lost or undeliverable packages
If tracking shows delivered but you can't find your package, please check with neighbors and your local carrier first, then contact us and we'll help. Orders returned to us because of an incorrect address can be reshipped for the cost of shipping.
Order changes & cancellations
Because production starts quickly, contact us within 12 hours of ordering if you need to change or cancel.